NMC

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NMC: SINCE 1956

NMC: SINCE 1956

Our Story

National Motor Club of America, Inc. (NMC) was founded in 1956 and as one of the largest independently owned motor clubs in the U.S., has become a premier provider of emergency roadside assistance and other travel related services. NMC serves the traveling public by offering travel safety information services and financial security products through direct sales, alliances, RV market segments and membership associations. NMC provides its members with quality of service and valuable peace of mind. The company is based in Irving, Texas and through its own operations serves hundreds of thousands of members throughout the United States and Canada.

We Believe In Customer Care

National Motor Club truly cares about its members and it shows. Each month an independent third party surveys members who have received dispatch service from National Motor Club. Tallied and then averaged for the year, the response are from people who indicated on the survey they were satisfied or extremely satisfied with our service. Our customer satisfaction ratings are consistently 97% or better.

We Build Loyalty and Trust

Another strong measure of our quality of service is our loyalty and trust rating. This score derives from a survey question to a member whether they would trust us to help their family and friends. Our members consistently give NMC a vote of confidence of 96% or higher.

We Do the Right Thing

NMC is more than a brick and mortar building. NMC embodies all the people who work within its walls and represent us throughout the nation. When we have been alerted of a problem, we work to resolve it to the satisfaction of our member. NMC is an accredited member of the Better Business Bureau (BBB) since 1989 and maintains an A+ rating. This score indicates how a business resolves any customer complaints. BBB Code of Business Practices represents standards for business accreditation by BBB. Businesses based in the United States and Canada that meet these standards and complete all application procedures will be accredited by BBB. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business. At NMC, our business is helping people. We are committed to the safety of our members and doing the right thing. That focus is reflected in the high ratings we receive across the board for the way we take care of our customers, our members.

Code Of Ethics

As a member of the Direct Selling Association (DSA), NMC supports the Association’s “Code of Ethics,” a promise to uphold the highest standards of business practices. Pledging to abide by the Code’s standards and procedures is a condition of admission and continuing membership in the Association. The Code speaks to both the consumer and seller. It ensures that statements made by member companies are honest and forthright. You may read the Code of Ethics here.

Culture of Caring

A company's values are the core of its culture. At NMC, we value people - our employees, our members, our representatives, our customers and clients. Our business is helping people and we take that very seriously. It is reflected in our customer care scores, the tenure of our employees and the loyalty of our members.  The NMC employees embrace the corporate values of helping people not only in their day-to-day jobs but as servants in the local communities where they live and work.

Learn More About Our Community Service...

Leadership

At NMC, we define management as doing things right and leadership as doing the right thing. Our leaders possess an eye for innovation, a zest for change, a passion for progress and above all, the vision that allows them to set their sights on the things that merit attention. The NMC leadership team has combined experience of more than a century managing and leading teams that comprise a successful business. It is through their dedication and laser focus that has made NMC what it is today.   Learn More about the Leadership Team...

© 2014 National Motor Club
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