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Roadside Assistance Reimbursement

Have a flat, run out of gas, or need a jump? Your Roadside Assistance Reimbursement benefit with the BAC mobile app are quick and easy to use. Find the provider nearest your location, arrange for service and submit a request for reimbursement in just a few clicks.

Roadside assistance is quick and easy. No waiting on a call center to dispatch a service provider. Eligible members simply call the provider of your choice anywhere in the United States, Canada and Mexico, and send your paid receipt from a licensed provider to NMC and you will be reimbursed up to your covered amount.

The Roadside Assistance benefit reimburses up to $100 per disablement for the following covered services provided by a commercial garage, locksmith, or tow provider:

  • Towing- Reimbursement is limited to one tow or service call per disablement.

  • Delivery of emergency fuel/fluids- NMC will reimburse the Covered Amount for the delivery of fuel to the covered vehicle, except where prohibited by law.

  • Jump start/battery boost- NMC will reimburse the Covered Amount for a simple jump-start of the covered vehicle's drained battery. Only batteries used to start the vehicle's engine are covered.

  • Changing a tire- NMC will reimburse the Covered Amount in service charges for the changing of a flat tire on a covered vehicle using the vehicle's working spare tire.

  • Lockout/locksmith- NMC will reimburse for the Covered Amount to assist with unlocking the door of a covered vehicle.

  • Winching/vehicle extraction- NMC will reimburse the Covered Amount for the extraction by winch services of a covered vehicle that is within 100 feet of a maintained roadway.

  • Delivery/installation of parts- When arranging any of the previously listed roadside services, if it is determined that parts may need to be delivered to the site and/or may need to be installed, the cost to deliver and install is applied to the total cost of the event and subject to maximums and coverage amounts of the service event.

Covered Vehicles
NMC Roadside Assistance services covers single rear-axle, two or more wheeled registered and licensed motor vehicles used for private, on-road transportation, including passenger vehicles, motorcycles, RVs and light trucks. Trailers of any kind are covered for tire change service only.

Commercial vehicles, dirt bikes, and ATVs are not eligible for coverage. Vehicles that have been submerged in water, or have been off-road and are not on a maintained roadway are not covered for Emergency Roadside Assistance.

The Roadside Assistance benefit does not provide coverage for non-members who drive your car, or for the cost of a tire, battery, parts, gasoline, or service while at an auto repair shop or service station, or for more than one tow per disablement. This benefit and is not intended to underwrite any business expense or substitute for regular vehicle maintenance and does not include replacement of windshields, installation or removal of chains, snow tires, service for an unlicensed vehicle, impounded vehicle, or a vehicle in unsafe condition.

This benefit does not cover acts of nature such as flooding, hurricanes, or tornados. Members who are also owners, operators, or employees of a commercial garage, locksmith, or tow provider may not use that company to provide services for themselves or other members on their membership. NMC can assume no liability for any damage to the member's vehicle (including personal items left in the vehicle) or property resulting from the rendering of services. Any claims must be filed against the independent service provider.
Benefit availability is dependent upon membership plan and state of residence. Certain limitations, restrictions, and exclusions may apply.