Irving, Texas – April 1, 2013 – National Motor Club (NMC), a leading provider of emergency roadside assistance and other safety, security, protection and travel-related benefits, has launched a new mobile application for its members. Roadside2Go, which is free for users of iOS and Android devices, enables members to quickly and easily request roadside assistance in just a few simple steps. Members enter and save their information only once, select the type of service they need and then simply push the “Call for Service” button to request timely, professional assistance.
Roadside2Go is available now in the iTunes Store for iPhone users, and on the Google Play site for Android users. The new NMC mobile app offers the following valuable features and benefits for members:
- Access to towing and roadside assistance services while traveling throughout the United States and Canada;
- Connection to professional, friendly service around-the-clock, 365 days a year, with a simple screen tap;
- Convenient “sign and go” service with no payment required for roadside services, covered up to a member’s benefit plan limit; and
- Hassle-free access to service because the app saves membership profile information, alleviating the need to keep up with a membership card and number.
“We are committed to deploying the latest technology that provides our members with efficient service,” said Matt Krzysiak, CEO of National Motor Club. “In fact, the new mobile app is just one of several tools that we have recently introduced as part of our commitment to delivering an outstanding customer experience as quickly as possible.”
In addition to the mobile app, NMC is enhancing the member experience through its recently launched Optimized Dispatch Intelligence System™ (ODIS), which streamlines the dispatch process. ODIS makes use of WISE™ technology (Weighted ISP Search Engine) that ensures the Independent Service Provider (ISP) dispatched to assist the member is the best fit for the member’s vehicle type and specific issue.
ODIS also contains an upgraded GPS location module, which further reduces the time it takes for NMC’s service providers to locate members and get them back on the road. Customers do not even need to have GPS-enabled devices to benefit from the service, because their location information is obtained from the cellular or telecom network, whether they are calling from a mobile device or a land line. NMC is committed to continued deployment of similar technological advancements that will deliver greater safety and security to its members.