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Assist America - Global Emergency Services

Most of us travel without knowing where to turn during a medical or travel emergency away from home. Assist America provides you with a variety of travel assistance services, so you can travel confidently, knowing you are protected by an array of powerful assistance resources 24/7, anywhere in the world. 

The following services are available to NMC Members at no additional cost when traveling 100 or more miles from home for less than 90 days:

  • Medical Referrals - Assist America's 24/7 Operations Center is staffed by trained, multilingual assistance personnel who can make immediate recommendations for any emergency situation.

  • Foreign Hospital Admission Assistance - Assist America fosters prompt hospital admission by validating the member's health insurance. 

  • Emergency Medical Evacuation - If appropriate care is not available, Assist America will safely evacuate the member to the nearest qualified medical facility.

  • Medical Repatriation - When a member is medically cleared for travel, Assist America arranges and pays for repatriation home or to a specified medical or rehabilitation facility proximate to the member's home via commercial transportation with medical supervision, as required.

  • Prescription Assistance - When a prescription is lost or left behind, Assist America works with the prescribing physician and a local pharmacy to replace the member's medicine. Member is responsible for prescription cost.

  • Compassionate Visit - Assist America will arrange and pay for a family member or a friend to join a member who is traveling alone and is expected to be hospitalized for more than seven days.

  • Care of Minor Children - If an injured member has minor children left unattended, Assist America will pay for them to return home to a family member, with or without an attendant, as necessary.

  • Return of Mortal Remains - In the event that a member passes away, Assist America will arrange and pay for the required documents, preparation of the remains, and transport to a funeral home near the member's place of residence.

Other Services include Lost luggage & Document Assistance, Legal & Interpreter Referrals, Pre-trip information, and Emergency Message Transmission.

Download the Mobile App

Utilize a wide range of global emergency assistance services from your phone by downloading the Assist America Mobile App. Enter your Assist America Reference Number to set up the App and generate an electronic ID card. 

Call Assist America in the event of a travel emergency. All services must be arranged and provided by Assist America. No claims for reimbursement will be accepted.


All services must be arranged and provided by Assist America. No claims for reimbursement of assistance services will be accepted. Assist America pays for all the transportation services it arranges. Requests for reimbursement for medical transport or other services arranged independently by the member will not be accepted. Assist America is not responsible for the cost of medical treatments and other non-medical services received by the member upon a referral made by Assist America.

Benefit availability is dependent upon membership plan and state of residence. Certain limitations, restrictions, and exclusions may apply.